Zetiga.com is dedicated to serving its customers with after sales service and all other warranty related issues. We ensure a delightful and hassle free experience to our customers by providing 100% authentic products.

Return Policy:

  • In case the Customer Changes his/her Mind:
    • Customers can only return the parcel if they do not receive it.
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.

  • In case you have received a wrong product / order:
    • Check the product packing slip and match it with your invoice. 
    • If the product and order value differs from the invoice that you have received from us, let us know as soon as possible.
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.

  • In case of Manufacturing Defect or RMA:
    • Please notify us once you receive any manufacturing defect.
    • If it falls under warranty coverage, which can be between 7 Days to 1 Year, you can claim for warranty given that the warranty is not voided.
    • Warranty can be voided if you violate the brand or its authorized distributors / resellers terms & conditions. 
    • To claim warranty you will need to show proof of purchase, return all the accessories and return it in the actual packaging that it came with.

***Note:

  1. The quality of the product depends on the manufacturer. Zetiga.com has nothing to do with it. You cannot return a product if you do not like the product’s quality.
  2. Zetiga.com will bear the delivery charges for 7 Days replacement warranty/Default warranty. Customers must bear the delivery charges for General warranty claims.
  3. Product(s) which need to be sent abroad for repair or inspection, customers might need to pay for the shipping both ways, unless the manufacturer or its distributors says so.
  4. Zetiga.com will also need 5-7 working days to inspect the product before sending it to the authorized distributor or the manufacturer itself.

Refund Policy

  • Refunds are applicable only:
    • When the order has been pre-paid and Zetiga.com cannot deliver it within 4-5 working days. 
    • If the product is unavailable.
    • If you changed your mind & canceled the order before the Products were already shipped. In this case the online processing fee will be deducted from the total amount paid since the customer is canceling the order at their own discretion and given that Zetiga.com has no fault or failed to source and deliver the product. 
    • If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service, or In-store Credits.